Call 413.540.1234 to
schedule an appointment
CONCERN/EAP: 413.534.2625
Billing questions? Call: 413.540.1212
CRISIS: 413.733.6661

Health Policy & Advocacy
Resources
Basic InformationMore InformationLatest News
Doubts Raised About Use of Products Containing OxybenzoneReport: Industry Hid Decades-Old Study Showing Sugar's Unhealthy EffectsMany Health Care Providers Work While SickMore Patients Are Having a Say in Their Medical CareFDA Seeks to Speed Development of 'Regenerated' Organs for Medical UseHealth Care Experts in Favor of Patient Contribution to NotesMillions Could Miss Out on a Potential Alzheimer's BreakthroughU.S. May Still Benefit From Climate AccordHealth Tip: Spread Awareness of the Opioid EpidemicKnowing Too Much About Your Genes Might Be RiskyHealth Tip: Participating in a Clinical TrialMusic, Video Help Sixth-Graders Master Hands-Only CPRIncreases in U.S. Health Spending Tied to Health Service PriceHealth Tip: Prevent Germs at the Doctor's OfficeInfo Via Social Media Apps May Increase Vaccine AcceptanceIt's 'Buyer Beware' When Purchasing Medical Pot Extract OnlineGetting Self-Driving Cars on the Road Soon Might Save LivesHealth Tip: Defining Health LiteracyDoctor Burnout: A Big Health Threat in U.S.About Half of Americans Get Health Care in ERPricing Interventions Increase Sales, Intake of Healthy FoodsHealth Tip: Get to Know Your PharmacistRobots May Be Cleaning Your Hospital Room SoonCMS Launches Initiative to Examine Impact of RegulationsPatients Prefer Face-to-Face Communication, No ComputerDrop Off Your Unused Meds Saturday on 'Take Back Day'Concerns Surround Use of Direct-to-Consumer Genetic TestingMost Patients Satisfied With Relationship With PhysicianModule Developed to Improve Adult Vaccination RatesA Drug Company's Gift Might Change How Your Doctor PrescribesAlmost 4 in 10 Tanning Salons Flout State LawsDEA Taking Back Unwanted Prescription Drugs on Oct. 28Most in U.S. Don't Agree That Household Guns Up Suicide RiskCan Gun Shows Trigger Gun Violence?Tighter Rules on Arsenic in Water Saved Lives: StudyHerbal and Dietary Supplements Are Commonly Mislabeled3 Million Americans Say They Carry Handguns Every DayMany Dermatology Guideline Authors Get Industry PaymentsDoctors Urged to Speak With Patients About FirearmsStates That Make You Wait to Buy Guns Have Fewer Deaths: StudyHomicides Devastate Black Communities, But Prevention Gets Little FundingBetter Patient Communication Needed After Urgent CareQuality Issues for Both Paper-, Electronic-Based Health RecordsRide-Sharing Services Could Cut Alcohol-Related CrashesLow-Cost Services a Major Player in Unnecessary Health SpendingMedical License Questions Sway Doctors' Mental Health Help'Heat-Not-Burn Cigarettes' Aiming for U.S. MarketInjured Patients Want More Info on Safety Improvement EffortsFDA Approves Test to Screen Donated Blood for Zika21 Percent of Americans Report Experiencing a Medical Error
Questions and AnswersLinksBook Reviews
Related Topics

Doctors Urged to Take Care With Electronic Communications


HealthDay News
Updated: Jun 29th 2017

new article illustration

THURSDAY, June 29, 2017 (HealthDay News) -- Care should be taken when conveying electronic messages to patients, according to a report published by the American Medical Association (AMA).

An education session at the 2017 AMA Annual Meeting emphasized the need to act prudently when conveying electronic messages to patients. Risk managers, Ingrid Hubbard Reidy and Mike O' Neill, with the physician-owned medical liability insurer ISMIE Mutual Insurance Co., discussed appropriate use of electronic communications and provided examples of problematic use.

The risk managers recommended use of business numbers and e-mail addresses during communication with patients; ensuring no one has access to information relating to physician log in and password; and formalizing an office policy on electronic communication, with annual reviews as technology changes. Furthermore, sensitive information should be discussed with a patient in person or on the phone. Sensitivity to patients should be an overriding concern in communications, regardless of whether patients act accordingly.

"Recognize that anything said [electronically] is out there indefinitely and subject to discovery," Reidy said during the session.

More Information